Success Story: Service Cloud Redeployment Service Cloud Redeployment Delivers Value Client is a leading provider of advanced positioning technology and mobile solutions that maximize productivity and enhance profitability. It has a division that sells an industry leading 3D modeling computer program used for a broad range of drawing and design applications—including architectural, interior design, industrial […]
Manufacturing Solution: Creative Case Resolution Delivers Better Customer Experience Red Wing Shoes is an American manufacturer and retailer of premium quality work boots. CHALLENGE Red Wing Shoes (RWS) leverages a 3rd party partner to handle accounts receivable collection from accounts and payments to stores. The partner was the first point of contact for issues and […]
Case Study: Central 1 Solution: Lightning Service Cloud Deployment Central 1 is the central financial facility and trade association for the British Columbia (B.C) and Ontario credit union systems. Central 1 represents a consumer-oriented, full-service retail financial system that serves 3.3 million members and holds $116 billion in assets and is owned primarily by its […]
Case Study: Ergotron MANUFACTURING Solution: Global Service Cloud Deployment Ergotron is a global manufacturer of leading digital display mounting and mobility products. Need: Ergotron faced a challenge. Key elements of customer information were being held in disparate systems and maintained by separate ad-hoc processes, preventing visibility to data. Data sources included a combination of paper […]
Case Study: Multinational Conglomerate Corporation Manufacturing Solution: Sales Cloud Need: Leadership needed more forecasting capability, improved sales tracking, and sales management tools. The Global Application Management System used for sales forecasting and expected sales delivery was becoming cost prohibitive. The system required significant overhead to support the reporting needs of the division. Evolving business practices […]
Case Study: Pharmacy Benefits Management Company Solution: Salesforce App Cloud & Service Cloud Pharmacy benefits management company that helps people get the medicine they need to feel better and live well. Need: Client was experiencing service interruptions due to excessive system use and architectural deficiencies of QuickBase solution. The service team’s system was slow and […]
Case Study: Yearbook, Memorabilia, and Rings Solution: Salesforce Service Cloud A well-known and established market leader in the graduation jewelry and school yearbook markets. The enterprise deployed Salesforce to strengthen their technology solutions and centralize their operations around a robust, scalable platform. Need: The enterprise was experiencing process duplication that required an expensive reporting process to […]
Case Study: Technology Furniture Manufacturer Manufacturing Solution: Salesforce Service Cloud Manufacturer of adjustable and innovative technology furniture that promote healthier, more productive environments for life and work. Need: A technology furniture manufacturer needed experienced Salesforce / CRM experts to guide the enterprise on system recommendations and strategy. There were complex integrations between Salesforce and M2K […]
Case Study: Shavlik Technologies Solution: Salesforce Service Cloud How to listen to the wisdom of the crowd with a Service Cloud online customer community. Shavlik Technologies, LLC is the market leader in the simplification of complex enterprise network configuration, compliance and security issues. Over 10,000 customers worldwide trust Shavlik to help keep their networks secure […]
Case Study: Douglas Scientific Solution: Salesforce Service Cloud How to use Salesforce to lay the foundation for rapid growth Douglas Scientific sells a revolutionary fluid dispensing and array tape platform for genetic screening and discovery. A newly formed division of Minnesota-based Douglas Machine, the company has sold its groundbreaking technology to the world’s leading ag […]