Case Study: Kraus-Anderson Solution: Salesforce / EPIC Integration Kraus-Anderson, Inc. (KAI) is an integrated construction management and real estate enterprise working independently and in collaboration with a family of companies including insurance and financing operations. Need: Kraus-Anderson had been using Salesforce as an Opportunity / Customer Relationship Management (CRM) tool for their sales team and […]
Case Study: Industrial Turf Equipment Manufacturing Solution: Salesforce Service Cloud Global provider of innovative turf, landscape, rental and construction equipment, and irrigation and outdoor lighting solutions. Need: The service team at an industrial turf equipment and irrigation systems manufacturer was operating with decentralized customer information and a limited ability to track requests. The team had […]
Considerations When Architecting A Solution Salesforce Solutions When architecting a solution one needs to be sensitive to develop something manageable and sustainable while leveraging the appropriate technology for the task. Salesforce continues to push the envelope at a fast pace delivering platform enhancements to leverage for solutions. Therein lies a challenge, how does one keep up […]
Integration Considerations for Every CRM Implementation Salesforce Integration/Implementation To get the most out of a Salesforce implementation, integrating it with backend systems is often necessary. Numerous tools are available to assist with the transfer of data between Salesforce and other systems, and they all have their pros and cons. Regardless of the tool, an integration […]
Org Merge Best Practices Salesforce Org Merge Best Practices A little over a year ago I gave a presentation to a local Salesforce Development Group (@MNSFDCDG) surrounding org merge best practices. Odds are, you were probably not in attendance. If you fall into this category, today is your lucky day! Below I have summarized the […]
Case Study: Carlson Hotels Worldwide Solution: Salesforce Sales Cloud How to integrate a CRM system with other mission-critical systems to increase productivity Five major hotel brands operating in more than 950 locations in 71 countries make Carlson Hotels Worldwide one of the world’s largest hotel companies. Demand Chain helped Carlson develop an ingenious way to […]
