Demand Chain has achieved Salesforce Navigator Manufacturing Expert Status! A distinction held by less than 4% of U.S. Salesforce partners. What is Expert Status?  To help their customers find highly qualified partners, Salesforce has defined three levels of partner proficiency with respect to both products and industry verticals. The highest tier of proficiency is “Expert.” […]

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See related records in one interactive timeline with Time Warp! We recently implemented an interesting and powerful visualization app on our Salesforce instance called Time Warp. Time Warp provides a visual, interactive timeline of records, including Leads, Accounts, Contacts, Cases, Assets and any custom objects. The highly intuitive interface provides an excellent 360-degree view into […]

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Manufacturing Solution: Creative Case Resolution Delivers Better Customer Experience Red Wing Shoes is an American manufacturer and retailer of premium quality work boots. CHALLENGE Red Wing Shoes (RWS) leverages a 3rd party partner to handle accounts receivable collection from accounts and payments to stores. The partner was the first point of contact for issues and […]

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Improve Customer Experience, Increase Profits with Salesforce As competition continues to tighten within the manufacturing sector, senior leaders are looking across the enterprise for opportunities to help their companies stand apart in buyers’ eyes. According to the Customers 2020 report, customer experience has overtaken price and product as key brand differentiators, particularly for manufacturing companies. […]

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Manufacturing Solution: Salesforce Service Cloud + Field Service Lightning (FSL) Catalyzes Growth in Challenging Times Total Comfort is a full-service residential and commercial heating and cooling (HVAC) company. CHALLENGE Total Comfort has been a leading provider of heating and cooling services in the Twin Cities metro area for over thirty years. The HVAC company was […]

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Manufacturing Solution: Salesforce Sales Cloud Deployment Unlocks Business Potential Nystrom manufactures and sells a broad line of specialty building products to construction professionals and architects in the commercial construction industry. CHALLENGE Nystrom had enjoyed solid growth for years by selling quality products via a transaction-based sales approach. Future growth acceleration depended on 1) transitioning to […]

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Offer to Salesforce Community Need help adjusting Salesforce due to Coronavirus? We stand ready to help! OUR OFFER TO THE COMMUNITY Through Monday, May 31, 2020 we made our Demand Chain consultants available for a complimentary phone-based consultation to help you transition your business. This includes our highly experienced Salesforce MVP / Architect resources for […]

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Case Study: Kraus-Anderson Solution: Salesforce / EPIC Integration Kraus-Anderson, Inc. (KAI) is an integrated construction management and real estate enterprise working independently and in collaboration with a family of companies including insurance and financing operations. Need: Kraus-Anderson had been using Salesforce as an Opportunity / Customer Relationship Management (CRM) tool for their sales team and […]

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Case Study: Central 1 Solution: Lightning Service Cloud Deployment Central 1 is the central financial facility and trade association for the British Columbia (B.C) and Ontario credit union systems. Central 1 represents a consumer-oriented, full-service retail financial system that serves 3.3 million members and holds $116 billion in assets and is owned primarily by its […]

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Dreamforce: Top 5 Take-a-ways! A select group of our team leaders and Salesforce experts attended multiple sessions and key presentations at Dreamforce. After returning from the event, we polled our team and pulled together their “Top 5” hot topics from this year’s event. Lightning: Salesforce Lightning is not going away! Lightning releases include; Custom theming and […]

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