Case Study: Industry Integrity Organization

Solution: Salesforce Community Cloud

Industry Integrity Organization’s ensure regulated businesses can compete fairly, marketplaces can remain free from fraud, customers receive fair treatment, and businesses operating in specific industries can conduct their affairs with honesty and integrity.

Need:
The organization needed:

• To update their paper based application process for regulated industries to obtain registration.
• To leverage data analytics (i.e. trending, applicant outliers, predictive).
• Faster registration, as well as ongoing registration updates.
• To track registrations for a new industry segment due to new legal requirements.
• To streamline process for specific businesses to submit, verify, and update license registration applications.

Approach:
Demand Chain leveraged Salesforce Community Cloud, defining a portal for local businesses license registrations. Data related to licensing applications was centralized in Salesforce, utilizing standard objects. Solution design enabled historical data tracking for core Salesforce based reporting and external data analysis processes. Online pay solution was incorporated into the license registration portal for one-stop service. Lightning design focused on providing local business owners and their employees/partners access to Salesforce for centralized licensing needs, profile maintenance, and payment.

Result:
License registration data is validated in real-time, avoiding paper based errors / omissions, all while giving immediate feedback to applicants. Real-time profile and application alerts are immediately directed to agency staff, reducing manual investigation efforts. Expanded internal agency capabilities, allowing the team to leverage data in new ways, including predictive analytics. Real-time profile and application alerts are immediately directed to agency staff, reducing manual investigation efforts. Specific local businesses now have one online portal for centralizing all interactions within the organization.

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