Case Study: Healthcare Solutions Company

Success Story: Lightning Conversion for Document Generation

Client is a division of a large, multi-national company. This division provides hospitals with solutions for hygiene, sterilization, and cleaning protocols.

CHALLENGE

When client’s field service reps conducted customer site visits, they logged the products used, products ordered, and services performed in Salesforce. Conga, a third-party document creation tool, was then used to capture the information in a format that could be easily shared and consumed by their customers. This functionality was built in Salesforce Classic, but client realized the need to migrate these capabilities to Lightning UI.

Client IT had rigorous dev ops compliance requirements that needed to be factored into the recommended solution.

SOLUTION

Demand Chain worked in conjunction with client to deliver a solution that included:

Conversion from Salesforce Classic to Lightning UI
Porting of established email templates to Lightning
Ability for users to change email templates using Custom Settings (doesn’t touch metadata), providing needed flexibility while adhering to IT’s dev ops compliance requirements.
Reduction of risk/exposure by shifting reporting approach from “Reports” to “Queries” to minimize chance of accidental changes by users

RESULTS

Benefits include:

Improved Lightning interface and UX for users
Client’s users can make email template changes without needing to go through full deployment process
Protection of key reports from unintentional changes