Demand Chain Announces New Industry-Tailored Services for Agentforce

Demand Chain expands partnership with Salesforce to help Manufacturing, Financial Services and Healthcare/Life Sciences customers navigate their agentic transformation and scale their digital labor workforce

MINNEAPOLIS, July 1, 2025 – Demand Chain today announced the expansion of its partnership with Salesforce by offering new industry-tailored services and quick start services for Agentforce that help enterprises deploy and scale trusted AI agents across the Demand Chain Customer 360 Lifecycle (Monitor, Analyze, Attract, Acquire, Serve, Expand and Enable) with speed and confidence.

Agentforce is a digital labor platform for enterprises to augment teams with trusted autonomous AI agents in the flow of work. With Salesforce’s AgentExchange, the leading AI agent ecosystem for enterprises, customers have access to hundreds of ready-to-use actions, topics, and templates built by partners, and will have access to pre-validated Model Context Protocol (MCP) servers and external agents through the Agent-to-Agent Protocol (A2A), that have passed rigorous security reviews to quickly create and deploy their digital workforce of AI agents.

Customers can now accelerate the adoption of digital labor, where intelligent agents work alongside humans in the flow of business—driving measurable outcomes in just 30 days.

Demand Chain’s Manufacturing and Financial Services consulting offerings for Agentforce provide fast and cost efficient, process/persona driven migrations onto Salesforce for Industries and guidance on how these specific industries can leverage Agentforce to drive customer outcomes and operational efficiencies. With Demand Chain’s quick start services for Agentforce, customers are able to launch live, production-ready agents using a proven framework that includes technical setup, role-based use case design, and embedded governance. This helps organizations overcome one of the most cited barriers to AI adoption: “We don’t know where to start, and our data isn’t ready”.

Manufacturing Use Case
A global provider of outdoor equipment and irrigation solutions partnered with Demand Chain to modernize service operations using Salesforce Agentforce, including Agentforce for Service. With internal AI agents for case summaries and email drafting, along with a customer-facing self-service AI agent replacing chatbots, the company reduced manual workload, accelerated resolution times, and improved customer engagement—laying the groundwork for future AI expansion.

Financial Services Use Case
After exploring AI agent development with limited business impact, a leading financial services firm partnered with Demand Chain to reset its approach. Through a hands-on workshop and focused implementation, Demand Chain deployed Agentforce to boost adoption and deliver tangible value. The AI agents empower reps to boost productivity by automating routine tasks like surfacing information on high-value inactive investors, generating quick-read meeting summaries, and enabling mobile opportunity updates, all seamlessly integrated into a rep’s workflow.

How These New Services Help Clients:

Rapid prototyping & deployment of AI agents across critical Manufacturing, Consumer/Commercial Financial Services and Life Science organizational and customer lifecycle processes
Strict governance & compliance via customized oversight frameworks and platform/data security controls
Strategic Agent orchestration—from single-task bots to multi-agent workflows
Data Harmonization – from disparate, customized and misaligned data sources
Secure, scalable architecture leveraging Salesforce for Industries and AgentExchange

“Organizations need a new labor model that unlocks the full potential of humans with AI at work. Demand Chain is a critical partner for identifying and developing specific use cases with our joint customers across industries, helping to ensure tailored and effective AI solutions for scaling digital labor,” said Phil Samenuk, SVP of Global Alliances & Channels and Outsourcing Service Providers, Salesforce. “With Agentforce constantly evolving and expanding, Demand Chain’s new services for Agentforce demonstrate the company’s commitment to empowering customers to deliver success with Agentforce.”

“AI is reshaping and helping companies think about how work can be completed—but only when it’s paired with real business context, clean and harmonized data and trusted execution,” said Michael Herman, aka “Herm”, CEO of Demand Chain. “We’re not just automating tasks—we’re designing the next generation of digital labor for our clients and our teams. With Agentforce, we help manufacturers, financial institutions and health care/life sciences organizations integrate AI agents in a way that’s intelligent, secure, cost efficient and built to scale—so their people can focus on the work that truly moves the needle.”

“Our clients want more than automation—they want clarity, control, and real business outcomes,” said Andy Moldenhauer, Chief Product and Customer Success Officer at Demand Chain. “With Agentforce, we help clients build AI-powered workflows that enhance decision-making, reduce operational friction, and unlock new value across the enterprise. Whether it’s streamlining production in a plant, accelerating onboarding in a wealth portfolio, or improving service in a call center, our focus is on driving meaningful impact where it matters most. Oh, and we are using it extensively across our company to support our employees both internally and externally.”

Demand Chain helps organizations turn AI ambition into real business outcomes. With 24+ years of Salesforce expertise, covering 2400+ projects for over 650 clients, they bring deep industry knowledge and technical skills across Manufacturing Cloud, Financial Services Cloud, Data Cloud, and Einstein AI. Their proven “DC Way” approach keeps every Agentforce implementation focused, collaborative, and built to deliver lasting value.

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About Demand Chain
Demand Chain is a long-standing Salesforce Partner in the Midwest, specializing in Manufacturing Cloud, Financial Services Cloud, AI integration, and Agentforce deployments. Since 2001, we have delivered 2,400+ projects for 650+ clients—helping them integrate CRM, data, and AI to drive efficiency, compliance, and innovation.