How Service Cloud Voice Transforms Your Contact Center with Real-Time AI Real-Time AI, Better Service, and Happier Agents Today’s contact centers must deliver faster, more personalized service, but outdated tools and disconnected systems slow everyone down. Agents jump between screens, type notes manually, and work without full context, while coaching and QA lack visibility. When […]
Case Study: Trimble Service Cloud Rebuild/Streamline Service Process Overhaul Elevates Customer Experience Trimble is a leading provider of advanced positioning technology and mobile solutions that maximize productivity and enhance profitability. Its SketchUp division sells an industry leading 3D modeling computer program used for a broad range of drawing and design applications—including architectural, interior design, industrial […]
Success Story: Hazelden Betty Ford Foundation Service Cloud Deployment Yields 360° Customer View Salesforce Roadmap Delivers Value to Multiple Business Units Based in Minnesota, Hazelden Betty Ford Foundation is a world-renowned provider of addiction and mental health treatment services. The foundation offers prevention and recovery solutions across the entire continuum of care for youth and […]
Success Story: Hazelden Betty Ford Foundation Graduate School – Custom Solution for Applicants Salesforce solution enhances student application experience and improves data reporting. Based in Minnesota, Hazelden Betty Ford Foundation is a world-renowned provider of addiction and mental health treatment services. The foundation offers prevention and recovery solutions across the entire continuum of care for […]
Success Story: Service Cloud Redeployment Service Cloud Redeployment Delivers Value Client is a leading provider of advanced positioning technology and mobile solutions that maximize productivity and enhance profitability. It has a division that sells an industry leading 3D modeling computer program used for a broad range of drawing and design applications—including architectural, interior design, industrial […]
Manufacturing Solution: Creative Case Resolution Delivers Better Customer Experience Red Wing Shoes is an American manufacturer and retailer of premium quality work boots. CHALLENGE Red Wing Shoes (RWS) leverages a 3rd party partner to handle accounts receivable collection from accounts and payments to stores. The partner was the first point of contact for issues and […]
Manufacturing Solution: Salesforce Service Cloud + Field Service Lightning (FSL) Catalyzes Growth in Challenging Times Total Comfort is a full-service residential and commercial heating and cooling (HVAC) company. CHALLENGE Total Comfort has been a leading provider of heating and cooling services in the Twin Cities metro area for over thirty years. The HVAC company was […]
Case Study: Central 1 Solution: Lightning Service Cloud Deployment Central 1 is the central financial facility and trade association for the British Columbia (B.C) and Ontario credit union systems. Central 1 represents a consumer-oriented, full-service retail financial system that serves 3.3 million members and holds $116 billion in assets and is owned primarily by its […]
Case Study: Ergotron MANUFACTURING Solution: Global Service Cloud Deployment Ergotron is a global manufacturer of leading digital display mounting and mobility products. Need: Ergotron faced a challenge. Key elements of customer information were being held in disparate systems and maintained by separate ad-hoc processes, preventing visibility to data. Data sources included a combination of paper […]
CASE STUDY: myON Solution: Salesforce Lightning and Pardot Launched in 2011, myON is the fastest-growing digital literacy company for the K–12 education market. More than 7.5 million students have access to myON throughout 49 states and 20 countries worldwide. myON offers unlimited reading in a curated library of more than 13,000 digital books dynamically matched […]
